Terms & Conditions

All transactions made via this website are made between the customer and vegancphcosmetics.com (VAT-no. & Company no. DK27741487) - email:kontakt@vegancphcosmetics.dk


Order: 
At vegancphcosmetics.com all orders are made ONLINE. We do not have a physical store/shop!



Order confirmation: 
All orders are confirmed by e-mail and you will within 24 hours on week days be informed, if there are any problems with the delivery (sold out items, etc).



Payment: 
We accept all major/international creditcards through PAYPAL - Visa, Mastercard, American Express etc. (A PAYPAL account is not required) and also

mobilepay for Danish customers.

You confirm that the credit/debit card that is being used is yours or that you are authorised to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note, that your bank or card issuer may charge you as a result of our processing your credit/debit card payment in accordance with your order. Vegancphcosmetics.com has no responsibility for such charges. 



Disclaimers:

We are subject to printing errors and VAT changes, as well as delivery failures.



Prices: 
All prices are in EURO (EUR) incl. VAT.



Delivery/Shipment: 

Vegancphcosmetics.com delivers worldwide. Delivery time is 7-14 working days & 14-28 (if product is not in stock). We always strive to send as quickly as possible.
However, any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies, we do not accept any liability or responcible for delayed delivery that may arise from the courier's side or caused by any third party.  


Furthermore, “Currently low stock - means we also cannot guarantee fast delivery time at that moment” & Customers are responsible for local duties, taxes, customs and advancement fees at delivery in countries where applicable.

All items are shipped as packets using UPS  for International orders outside the EU & DAO365 or UPS for orders within the EU. You will be notified with a tracking no. by e-mail, when your item has been shipped off - with this tracking no., you can follow your order on
UPS  or DAO365 

You can also contact customer service at kontakt@vegancphcosmetics.dk for further questions regarding delivery.



Medical Liability:
Any information provided on this site, including information related to well being and health is provided in good faith and should not be taken as being prescriptive. You should be aware, that no one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. Vegancphcosmetics.com will not accept responsibility for any injury or illness caused by failing to take proper medical advice or from not following instructions properly. Any attempt to treat a medical condition, should always come under the supervision of a qualified medical professional/practitioner. Whilst we seek to provide as much information as possible about all products and its suitability, it is still your responcibility to ensure that it is suitable for your own needs/use and this includes avoiding products that include ingredients that may cause allergic reaction.


Right of Complaint:
If you have received a product that is defect, please contact us as soon as possible by e-mail: kontakt@vegancphcosmetics.dk

If we have delivered the wrong item or an item with error, we will refund the full amount. We will ask you to return the defective item to us and of course we will also refund your shipping costs. The goods must be returned in the same condition as the original packaging.



Right of cancellation & Returns - 30 day guarantee:
You are entitled to cancel the order without reason within 30 days. The cancellation period expires 14 days after the date on which you or one of your third parties, but not the charterer, receives the goods in physical possession. But we have changed this to 30 days.

To use the right of cancellation, please inform us (Vegan CPH Cosmetics, Keglens Kvarter 30, 2640 Hedehusene, Denmark - kontakt@vegancphcosmetics.dk) this. Your decision to cancel this agreement must be sent in an unambiguous statement (eg by postal mail or e-mail). You can use the standard cancellation form below, but it is not mandatory. The cancellation deadline is met if you submit your notice of exercise of the right of withdrawal before the expiration date has elapsed.



Follows of the cancellation right:
If you cancel your order, we will refund the payment on the item without undue delay and in any event within 14 days from the date we have received notice of your decision to cancel this agreement. We can withhold the refund until we have received the goods returned, or you have submitted documentation for returning the goods, whichever is the earliest.

You return the goods to us without unnecessary delay and within 30 days from the date you have informed us if you have regretted the order. The deadline is met if you return the goods before the expiration of the 30 days. You must bear the direct costs incurred in returning the goods by tracked post. As the original packaging may in some cases constitute a significant part of the value of the product, it may mean that the item cannot be considered returned in substantially the same condition and quantity if the package is not included or has been opened.

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and manner of the goods.
 


Right of exchange :
If you wish to change the item to another, please contact - kontakt@vegancphcosmetics.dk before returning. The item must be returned in original packaging and in new condition within 30 days. You must pay for the return but we will pay for shipement of the new item.



Standard cancellation form: 
(This form should be filled in and returned if the right of cancellation has been used)

To Vegan CPH Cosmetics, Keglens Kvarter 30, 2640 Hedehusene, Denark - kontakt@vegancphcosmetics.dk

I/We (*) hereby declare that I/we (*) wishes to make the cancellation right applicable in conection to my/our /vores (*) purchase agrement for the following products (*) 

Ordered on the (*) / received on the (*)

Consumers name 

Consumers asdress 

Signature of the consumer (Signature of the consumer) (only if the content of the form is communicated on paper)

Date

(*) The non-relevant is excluded.



Cookie- og privat life policy:

Overview:

1. Owner information
2. What are cookies?
3. How to delete or block cookies
4. Purpose of cookies on our website
5. Google Analytics
6. Use of personal data


1. Owner information

Vegan CPH Cosmetics
Keglens Kvarter 30
2640 Hedehusene
Denmark
Email: kontakt@vegancphcosmetics.dk

2. What are cookies?
A cookie is a small text file stored on your pc or equivalent to recognize it. There are no personal information stored in our cookies, and they cannot contain viruses.

3. How to delete or block cookies
http://minecookies.org/cookiehandtering

4. Purpose with cookies on our website:
•Technical functionality, so we remember your settings.
•Traffic measurement, so we know how many that visit our site and can document this towards advertizers.

5. Google Analytics
The website is using cookies from Google Analytics to measure the traffic on the website. You can deselect cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout

6. Use of perosnal data
Personal data will never be disclosed to third parties unless you expressly give your consent and we never collect personal information without giving you this information by registering, purchasing or participating in a survey etc.

Personal information is used to complete the purchase, that the information was collected for. The information is also used to gain more knowledge of you and other users of the site. This use may include surveyes and analyzes aimed at improving our products, as well as displaying content and advertisements tailored to your interests and hobbies. 

Contact regarding personal data
If you want access to the information that is registered with you at Vegan CPH Cosmetics, please contact - kontakt@vegancphcosmetics.dk. If you have incorrect data or have any other objections, please contact the same place. You have the opportunity to gain insight into what information is registered about you and you can object to a registration in accordance with the rules in the Personal Data Act.

Protection of personal data
According to the Personal Data Act, your personal information must be kept safe and confidential. We store your personal information on limited-access computers located in controlled facilities, and our security measures are continuously monitored to determine whether our user information is handled properly and with due regard to your rights as a user. However, we can not guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information when data is sent and stored electronically. You therefore disclose your personal information at your sole discretion.

Personal data is deleted or anonymized continuously as the purpose for which they were collected is terminated. Personal data will be stored no more than 12 months after use

The rapid development of the Internet means that changes in our processing of personal data may become necessary. We therefore reserve the right to update and modify these Privacy Policy. If we do, we will of course make the date of "last updated" at the bottom of the page. In case of significant changes, we will notify you in the form of a visible notice on our websites.

To the extent that personal information about you is processed, you have the right to disclose which personal information is attributable to you according to the Personal Data Act. If it appears that the information or data processed about you is incorrect or misleading, you are entitled to require these corrected, deleted or blocked. You can object to any information about you being treated as a matter of urgency. You may also revoke your consent at any time. You have the opportunity to complain about the processing of information and data regarding you. Complaints are filed with the Data Inspectorate, cf. section § 58, no. 1 of the Personal Data Act.


We look forward to welcoming you.

VEGANCPHCOSMETICS.COM